CUSTOMER SPENDING IS 46% HIGHER WITH COMPANIES THAT OFFER LOYALTY PROGRAMS
Why should your company have a Customer Loyalty Plan?
BOOST CUSTOMER RETENTION
A 5% reduction in your customer defection rate can increase profits by 5 – 95%. Customer retention is arguably more important than acquiring new customers. Why? The probability of selling to an existing customer is 60 – 70%. The probability of selling to a new prospect is 5 – 20%. Consumers are always looking for new ways to save and earn, no matter what the current economic climate is like.
INCREASE CUSTOMER SPENDING
Increased profits come naturally once you’ve mastered the art of customer retention. When customers have a reward in sight, they’re inclined to spend more. Did you know that customer spending is 46% higher with companies that offer reward card programs.
GAIN INSIGHT INTO YOUR CUSTOMERS
Discover your most loyal customers, tracking their visits, frequency, money spent, and more by generating comprehensive reporting with the click of a mouse. You’ll see where your marketing dollars are most valuable by identifying your most popular products and promotions. Learning your customers’ shopping habits will let you segment your customers for further targeted marketing and communication.
INCREASE COMMUNICATION & DRIVE REPEAT VISITS
Customers that are engaged in your loyalty program and your business are likely to walk in your door before considering your competitors. Customers can check their balance via your website where they will be able to view additional enticing specials. Have a personalized email automatically sent to customers after each transaction (free). It’s a great way to thank them for visiting and keep them thinking about you. You can also choose to include a special coupon in the email to promote limited-time offers.
ARE YOU CURRENTLY CAPTURING CUSTOMER INFO AND TRACKING THEIR ACTIVITY IN-STORE?
What good is a loyalty program without any accountability? Our program tracks every transaction in real-time, and allows you to view reports based on criteria that matters to you. Generate reports for both marketing and auditing purposes. Want to know who spends the most money? What promotions are popular? Who hasn’t been back in a while? No problem. All reports are able to be exported with the click of a mouse. Quickly segment your customers and send mass emails to them with relevant information such as upcoming events or promotions.
IT’S SOOOO EASY TO GET STARTED
Clients always tell us: “Your system is so easy to use!” Forget the learning curve because anyone can master our user-friendly loyalty platform within minutes. Our program is Mac, PC, and mobile friendly… all you need is internet access! You can use physical rewards cards – or go cardless! We will help you develop a program that will be a success. Our skilled team of loyalty marketing professionals can assist you in designing a program that compliments your marketing strategy.
HOW DOES IT ALL WORK?
Our software can connect to almost anything. PC, Mac, tablets, smart phones, POS systems, websites / web stores, social media, and custom applications.
ALL YOU NEED IS INTERNET!
Our core platform requires only an internet connection and then – connect to a computer, tablet, smart phone, or terminal to start processing loyalty transactions.
If you’re currently utilizing a point-of-sale (POS) system, it may be able to integrate with our software. Many POS systems can be integrated to work seamlessly with our loyalty programs. As long as your system meets a few requirements, we can integrate and simplify your workflow.